Enhancing Operations for a Leading Art and Culture Marketplace

Built a multivendor eCommerce solution with seamless migration to the Shopify platform to streamline business operations, enable direct vendor sales, and boost ROI.

At a glance

Art

Industry

USA

Location

Successive Highlight

50%

‍Faster order processing

30%

‍Enhanced agility

About the Client

The client is a global multi-seller arts and heritage marketplace that offers a wide range of handpicked artistic products, including prints and posters, decorative homeware accessories, designable bags and t-shirts, stationery, and books, to customers worldwide. Founded in 2015, the company embarked on a journey to bring museums and gallery collections online and connect with art lovers globally.

Challenge

The client wanted to build a multi-vendor solution to facilitate direct sales of paintings from their vendors (museums) to end customers on a global scale. They also wanted to enable the vendors to list their products on their store, handle order fulfillment independently, and receive payments after deducting the applicable commission.

Solutions Implemented

We collaborated with the client to build a custom solution, as explained below

Custom Vendor Dashboards

Each vendor was provided with a personalized dashboard, giving them full control over their products, orders, returns, and payouts. These dashboards simplified vendor onboarding and boosted transparency—encouraging long-term collaboration and accountability.

Scalable Architecture for Growth

The platform was designed with scalability in mind, allowing the client to support growing vendor counts, expanding product catalogs, and increasing transaction volumes without compromising performance or security.

Advanced Reporting & Analytics

We implemented a robust analytics module that provided real-time insights into order trends, vendor performance, and revenue metrics. This helped the client make faster, data-backed business decisions and improve profitability across their digital operations.

Platform Migration

We migrated the client’s existing eCommerce store to Shopify, ensuring smooth data migration and improved performance. We also added a few customizations in their website’s theme and features to enhance the user experience and overall functionality.

Multi-vendor Website Development

We developed a multi-vendor website for the client’s business to help them onboard multiple vendors, enable direct selling, and streamline all their eCommerce operations from a centralized panel. The website also helped the client set up a revenue model, wherein they were able to deduct the applicable commission on each order placed via their website.

Seamless Third-Party Integrations

We integrated key third-party applications, including payment gateways, shipping partners, CRM tools, and inventory management systems, to ensure a frictionless operational flow. This improved backend coordination and elevated the overall shopping experience for end customers.

Outcome

Explore key outcomes and business impact delivered

Our solution helped the client onboard 16 vendors and enabled them to sell their products directly.

With our solution in place, the client was able to streamline eCommerce operations, including vendor management, product management, inventory management, and order fulfillment.

Over time, they processed more than 200 orders, allowing them to accelerate their business ROI.

Enabled operational agility and operational enhancement.

"We knew shifting to a scalable and modern eCommerce platform was critical for our growth, but we didn’t expect the transition to be this seamless. Successive Digital not only migrated our existing store to Shopify without any hiccups but also helped us evolve into a full-fledged multi-vendor marketplace.”

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