Streamlined Utility Bill Management with a Digital Integrated Payment Solution

Developed an advanced citizen engagement and utility payment solution backed by Strapi that enabled seamless content optimization, workflow automation, and billing management.

At a glance

Fintech

Industry

USA

Location

Successive Highlight

78%

‍Operational Efficiency Increased

90%

‍Billing Error Rate Reduced

About the Client

The client is a leading integrated payment and commerce solution provider headquartered in Atlanta, GA. They help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company has gradually evolved over the years and now handles close to $40 billion of annual payment volume across credit/debit cards, ACH, and checks, making it a top provider of payment processing in the US.

Challenge

Our client was facing issues with independent content authoring and management. They were relying on legacy applications, and hence, it was hindering their overall performance and productivity.

Solutions Implemented

To address the current challenges, they collaborated with Successive Digital, wherein our team helped them provide a practical solution that can address existing gaps and promote long-term success.

Strategy Consultation

Our strategy team assessed the business’s current state of digital maturity and application infrastructure. During the process, our technology experts also provided a comprehensive report demonstrating the areas of immediate improvements and high-performing corners that would result in tremendous digital success.

Utility Connect

We helped the client launch an advanced citizen engagement and utility billing solution, “UtilityConnect.” This involved creating an interactive user interface and features that help governments, municipalities, and private utilities improve citizen engagement and payment experiences. The idea of creating this solution was to assist administrators with billing and collections management while providing citizens with an intuitive portal to view and pay bills.

Strapi Implementation

We integrated Strapi APIs with third-party onboarding services to simplify setup and content management. Each collection was configured for independent authoring, helping the client manage content with ease. Strapi also enabled quick municipality onboarding with customizable branding per region.
Using the i18n plugin, we supported multiple locales and combined AWS EC2, CloudFront, RDBMS, Lambdas, Octopus, Jenkins, and Cognito to create a scalable, cloud-native setup. AWS S3 handled static asset storage efficiently, ensuring fast, reliable content delivery for a personalized digital payment experience.

Outcome

Explore key outcomes and business impact delivered

We enabled powerful UI/ UX features that elevated the performance and platform experience by reducing the billing error rate by over 90% and increasing operational efficiency by 78%.

With our created solution, “Utility Connect,” the client was able to introduce new payment options, third-party integrations, and advanced features such as “Auto Pay” and “Text to Pay,” with an added layer of IP protection and data security.

“Building a reliable, scalable, and secure payment ecosystem was critical for our growth and Successive Digital delivered beyond expectations. Their team brought deep technical expertise and a collaborative approach, helping us launch a fully integrated digital payment solution that streamlined user onboarding, improved transaction transparency, and enhanced compliance readiness. From API architecture to real-time reconciliation and UI/UX precision, every aspect was thoughtfully designed and flawlessly executed.”

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