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Streamlined Utility Bill Management with a Digital Integrated Payment Solution
Developed an advanced citizen engagement and utility payment solution backed by Strapi that enabled seamless content optimization, workflow automation, and billing management.
At a glance
Successive Highlight
78%
Operational Efficiency Increased
90%
Billing Error Rate Reduced
About the Client
The client is a leading integrated payment and commerce solution provider headquartered in Atlanta, GA. They help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company has gradually evolved over the years and now handles close to $40 billion of annual payment volume across credit/debit cards, ACH, and checks, making it a top provider of payment processing in the US.
Challenge
Our client was facing issues with independent content authoring and management. They were relying on legacy applications, and hence, it was hindering their overall performance and productivity.
Solutions Implemented
To address the current challenges, they collaborated with Successive Digital, wherein our team helped them provide a practical solution that can address existing gaps and promote long-term success.
Utility Connect
We helped the client launch an advanced citizen engagement and utility billing solution, “UtilityConnect.” This involved creating an interactive user interface and features that help governments, municipalities, and private utilities improve citizen engagement and payment experiences. The idea of creating this solution was to assist administrators with billing and collections management while providing citizens with an intuitive portal to view and pay bills.
Strapi Implementation
We integrated Strapi APIs with third-party onboarding services to simplify setup and content management. Each collection was configured for independent authoring, helping the client manage content with ease. Strapi also enabled quick municipality onboarding with customizable branding per region. Using the i18n plugin, we supported multiple locales and combined AWS EC2, CloudFront, RDBMS, Lambdas, Octopus, Jenkins, and Cognito to create a scalable, cloud-native setup. AWS S3 handled static asset storage efficiently, ensuring fast, reliable content delivery for a personalized digital payment experience.
Strategy Consultation
Our strategy team assessed the business’s current state of digital maturity and application infrastructure. During the process, our technology experts also provided a comprehensive report demonstrating the areas of immediate improvements and high-performing corners that would result in tremendous digital success.
Outcome
Explore key outcomes and business impact delivered
“Building a reliable, scalable, and secure payment ecosystem was critical for our growth and Successive Digital delivered beyond expectations. Their team brought deep technical expertise and a collaborative approach, helping us launch a fully integrated digital payment solution that streamlined user onboarding, improved transaction transparency, and enhanced compliance readiness. From API architecture to real-time reconciliation and UI/UX precision, every aspect was thoughtfully designed and flawlessly executed.”
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successive Advantage
We design solutions that bring unmatchable customer experience to life and help companies accelerate their growth agendas with breakthrough innovation.
