Developed an Automated Debt Collection Solution for a Leading Fintech Company

An intelligent cloud-based solution designed to enhance cash flow and debt collection practices by improving credit collections, automating payment reminders, and ensuring better cash-flow management.

At a glance

Fintech

Industry

USA

Location

Successive Highlight

80%

‍Debt Recovery Rate Increased

65%

‍Debt collection rate increased

About the Client

The client sought to offer a better solution to creditors failing to recover their money from lenders. Instead of spending hours struggling to collect payments, Kredin handles the task efficiently for you. It is a sophisticated cloud-based debt collection system that follows a rigid online process of recovering debts from your borrowers in a streamlined and focused manner. We at Successive Digital were tasked with developing a framework for this cloud system and executing it precisely according to the specifications.

Challenge

The client found a significant problem in the debt collection process and required our assistance in putting together a framework that encapsulated both front and backed technology. The task was to help establish a fintech debt collection system that delivered real-time data to customers seeking debt recovery, streamlined the process, and provided results - faster. Our objective is to streamline operations at Kredin by addressing existing challenges. This includes simplifying the complex processes and visual architecture hindering lender oversight. Additionally, we aim to enhance automation capabilities to deliver real-time data and timely reminders, thereby improving technological reliability and customer satisfaction.

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Solutions Implemented

We collaborated with the client to build a custom solution, as explained below

Seamless Third-Party Payment Gateway Integration To ensure fast and secure transactions, the system was integrated with multiple trusted payment gateways. This gave users flexible repayment options—credit card, bank transfer, UPI—while maintaining transaction transparency and security.
Role-Based Access Control for Operational Security The platform was built with role-based access control (RBAC), allowing different user groups—agents, administrators, and end-users—to interact with the system based on their access privileges. This safeguarded sensitive information while streamlining task management.
Centralized Customer Profile Management A unified dashboard was created for managing borrower profiles, complete with payment history, communication logs, and outstanding balance summaries. This improved visibility and allowed collection teams to personalize outreach efforts based on past interactions.

Scalable Cloud Infrastructure for High Availability

By hosting the solution on a cloud-native architecture, the platform ensured 24/7 accessibility, even during peak traffic. Auto-scaling capabilities maintained uptime and responsiveness, which was critical for supporting users across multiple time zones.

Multi-Language Support for Better User Reach

To serve a broader demographic, the platform included multi-language support. This feature helped both creditors and debtors from different regions interact with the system effortlessly, enhancing adoption and engagement.

Automated Workflows and Escalation Rules

Business rules were implemented to automate the entire debt lifecycle—from initial reminders to escalations and legal notices. This reduced manual effort, accelerated resolutions, and kept the process compliant with regulatory protocols.

Outcome

Explore key outcomes & business impact delivered

Customers discovered a better debt collection system that was effective and delivered results.

Better communication with automated payment reminders was established, helping both the lender and the borrower.

A comprehensive backend was architectured for creditors, and following up with debtors became a smooth transaction.

The need for third-party dependency like debt collection agents was eliminated.

"Working with Successive Digital has been a game-changer for Kredin. We approached them with a vision to build a secure, cloud-based debt collection platform that could simplify repayment processes and improve how we communicate with both creditors and debtors. Not only did they understand the nuances of our industry, but they also brought in the technical precision and strategic thinking we needed.”

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