Facilitating Digital Transformation for a Leading Furniture Service Provider

We utilized the Shopify platform to implement automation, which enabled our client to achieve 20x operational efficiency.

At a glance

Commerce

Industry

Location

Successive Highlight

50%

‍Increase in order volume

‍Revenue Growth

‍

About the Client

The client is a leading furniture services provider based in the UK. They provide a comprehensive range of solutions, including furniture packages, rental furniture, property staging, fitted furniture, and interior design. With a mission to transform spaces into intuitive homes, the company focuses on delivering exceptional customer service. Additionally, it caters to diverse markets such as residential properties, student accommodations, and social housing.

Challenge

The client aimed to modernize their operations by integrating over 1,000 web applications and microservices to create a cohesive user experience for their customers. Their goal was to transform their existing solutions with modern technology and practices, including data engineering, full stack development, QA, and DevSecOps, to streamline processes, enable faster development and deployment, and reduce manual dependency.

Solutions Implemented

We collaborated with the client to build the following commerce solutions

Improved UI/UX and Functionality We leverage the B2B mode of the Shopify platform to introduce new functionalities into the client’s system, including shared baskets and credit limits for agents. This enhanced collaboration and automated workflows, which reduced manual tasks for the internal team and enabled seamless bulk order processing by client’s customers.

Real-Time Inventory and Pricing Sync We developed a real-time inventory and pricing sync engine between Shopify and NAV, ensuring accuracy across all sales channels. This allowed the business to maintain stock integrity, manage dynamic pricing, and reduce manual errors that previously led to customer dissatisfaction and fulfillment delays.

Scalable Architecture for Future Growth To prepare for future expansion, we built the platform on a modular, API-first architecture. This makes it easier to plug in new services, extend to new geographies, or integrate third-party tools without disrupting core operations. The scalable foundation now supports the client’s long-term digital roadmap and evolving customer needs.

Centralized Platform Development

We built a centralized platform to sync and consolidate all four of the client’s existing websites into a single, unified platform. The idea was to streamline their operations with a cohesive model and improve the user experience by allowing seamless navigation and functionality between different services.

Shopify 2.0 Store Development

Our team developed a fully customized store with Shopify to implement new functionalities, a new theme, and a unified home page design. The idea was to provide consistency across the platform, improve collaboration, and ensure that their customers could easily access all services in one place and an intuitive user experience.

Custom Middleware Development

We developed a custom middleware solution for the client’s system to centralize user onboarding, agent management, and order processing. This middleware solution was integrated with Shopify and NAV systems to automate processes like credit account applications and order synchronization.

Outcome

Explore key outcomes & business impact delivered

The client’s system is now capable of managing a 50% increase in order volume without additional human intervention.

Client’s customers can now navigate the site more easily, leading to higher satisfaction and increased conversions.

Our solution helped them achieve 3x Revenue Growth with a 50% cost reduction.

The built solution helped them increase sales & achieve operational agility.

“Working with Successive Digital transformed the way we manage and scale our commerce operations. As a furniture brand with both online and offline presence, we struggled with inventory sync, fragmented customer experiences, and limited backend flexibility. The team at Successive helped us modernize our architecture, streamline workflows, and build a more responsive digital storefront. Their expertise in headless commerce and systems integration made a tangible difference—reducing operational delays and improving our ability to launch new collections faster.”

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