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Transforming Wait Times With Virtual Queue Management And Mobile Application Development
Successive Digital helped ClevaQ develop a mobile application that transforms the waiting experience with virtual queue management. Our solution enables customers to book seats and check wait times from their mobile devices and on the go, saving time and enhancing customer experience.
At a glance
Successive Highlight
50%
Improved User Experience
30%
Boost in Footfall
About the Client
The client operates in Australia and primarily serves the hospitality sector with mobile ordering solutions. The company enhances customer experiences in various venues, including restaurants, cafes, pubs, clubs, hotels, and stadiums. It provides technology solutions that facilitate contact-free ordering and payment, integrating seamlessly with existing systems to improve venue operations and customer satisfaction.
Challenge
The client aimed to revolutionize the traditional queuing experience by providing a virtual queue management system. This system allowed users to book virtual seats, view wait times, and streamline their dining or service experience. The project required a comprehensive solution to cater to various stakeholders, including customers and vendors, ensuring seamless integration and user experience.
Solutions Implemented
We collaborated with the client to build a custom solution, address challenges, and help them achieve business excellence.
- Real-Time Analytics Dashboard An integrated analytics dashboard provided administrators with real-time visibility into queue lengths, peak usage hours, service time trends, and user behavior patterns. This empowered decision-makers to optimize staffing, reduce bottlenecks, and improve service delivery based on data-driven insights.
- Multi-Channel Accessibility To ensure broader adoption and convenience, the virtual queue system was accessible through web portals, mobile apps, and QR-based kiosks. This multi-channel setup enabled users to interact with the system on their terms, enhancing accessibility and engagement across demographics.
- Custom Notifications and Alerts Users received personalized updates via SMS, push notifications, or email based on their preferences. These included real-time queue status, appointment reminders, and service feedback prompts—keeping users informed and reducing drop-offs due to uncertainty.
Three-Level Interface Design
The solution included a customer interface for booking, a vendor interface for registration and management, and an on-site interface for real-time queue updates. This comprehensive approach ensured smooth operations across different user types.
Data Security and Management
The system incorporated robust data security measures and efficient management protocols to handle the influx of user data. This ensured user privacy and secure handling of sensitive information.
Virtual Queue Management
The client introduced a system where users could virtually book their place in a queue, check wait times, and receive notifications. This reduced physical waiting times and improved overall user satisfaction.
Outcome
Explore key outcomes and business impact delivered
Improved User Experience
Increased Efficiency for Vendors
Higher Customer Satisfaction
Boost in Footfall
“Building a reliable, scalable, and secure payment ecosystem was critical for our growth—and Successive Digital delivered beyond expectations. Their team brought deep technical expertise and a collaborative approach, helping us launch a fully integrated digital payment solution that streamlined user onboarding, improved transaction transparency, and enhanced compliance readiness.”
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