Enhanced Operations for a Leading Supply Chain Management Provider

We built a bespoke SCM solution for the client to enhance their operations, boost productivity, and maximize revenue.

At a glance

Logistics

Industry

USA

Location

Successive Highlight

60%

‍Increase in Workflow Efficiency

80%

‍Reduced Operational Costs

About the Client

As a business, your growth is as good as your transportation and logistics system. Local or global, parcel or international freight, when it comes to transportation, it simply isn’t about traveling from Point A to B, but more.

Challenge

The company had very specific requirements, and with every demand, a layer of complexity was added to the framework. However, the UI and UX experts at Successive Technologies were able to bifurcate and understand each demand to find a fitting solution.

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Solutions Implemented

We worked both on the front and backend of the company's interface and built a user experience-rich system that began from simple form-filling to email verification, detail form, and support.

Multi-Step Lead Qualification Workflow

‍Designedand implemented a structured, step-by-step lead intake process,including a short form, email verification, and a detailedquestionnaire, to filter and categorize inquiries with precision.

Automated NDA Execution with Third-Party Integration

‍Integrateda third-party tool to trigger a secure NDA signing process directlyon the webpage, ensuring legal compliance before advancing qualifiedleads.

Secure Billing Information Collection

‍Builta gated workflow that prompted users to submit billing details onlyafter NDA acceptance, ensuring data is captured securely andsequentially.

Salesforce Integration for Data Sync

Streamlined the lead flow into Salesforce using API-based integration, enabling centralized access for the sales team and eliminating manual entry.

Responsive Web Development Using WordPress, HTML & PHP

Leveraged WordPress, HTML, and PHP to create responsive, fast-loading pages that support a seamless user experience across devices.

Robust eSignature Implementation with DocuSign

Used DocuSign to handle digital signatures, ensuring authenticity, legal validity, and a smooth document exchange experience within the lead intake flow.

Outcome

Explore Tangible Business Outcomes & Impact Delivered

Improved navigation and streamlined workflows by 60%, which accelerated internal processes.

Potential customers were able to specify their requirements online, which helped the sales team prepare a personalized approach.

Operational Costs Decreased by 70%.

Tracking, analyzing, and reporting were streamlined with Salesforce and Contact form integration.

“Partnering with Successive Digital was a turning point for our supply chain operations. Their team quickly understood the complexities of our workflows and delivered a scalable digital solution that brought real-time visibility, streamlined our vendor coordination, and significantly improved order accuracy. What stood out was their ability to break down our challenges into actionable steps and then execute with speed and precision.”

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