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Work Order Automation Facilitated With Docker And Kubernetes
Implementing autonomous digital work orders and operations through cloud-native applications has significantly improved organizational mobility and resilience, enabling a 100% enhancement.
At a glance
Successive Highlight
90%
Reduction in manual effort and increased operational efficiency
100%
Mobility and resilience delivered
About the Client
The client is a real estate company pioneering methods of autonomous operations of their multi-locations self-storage facilities and related work orders using modern technologies. They aim to provide a better customer experience to their vendors, customers, and other growing stakeholders with the help of web and mobile applications.
Challenge
As the fastest-growing self-storage facility provider, the client aims to develop an integrated cloud-based work order system and kiosk interface to more effectively manage work scheduling and work execution. They wanted to utilize mobile capabilities and attain end-to-end analytics to keep track of financial and operational data trends. They wanted to monetize SaaS solutions being developed for order management for their self-storage facilities.
Solutions Implemented
Successive Digital partnered with the client to reimagine how large-scale facility and work order operations could be streamlined across locations, users, and service vendors. By engineering a modular SaaS solution backed by scalable infrastructure and intuitive interfaces, the project focused on delivering measurable efficiency, reduced costs, and improved visibility—making everyday operations simpler and smarter.
- Simplified Work Order and Facility Management Processes Successive Digital developed a SaaS-based work order management system that streamlined the complex work order and facility management processes. This system was presented as a Super Admin Web Application for the client and its personnel, a Client-Side Web Application for vendor admins, and a Client-Side Mobile Application for vendor personnel. The applications, built and distributed across several modules and microservices, enabled efficient management of various business operations such as company, user, facility, and work order management.
- Scalable and Efficient Infrastructure The applications were developed and deployed on Azure Kubernetes Services, providing a scalable and efficient infrastructure. This deployment ensured increased productivity per employee and reduced the overall cost of operating the business. The scalable apps and infrastructure allowed the client to manage and maintain different business processes efficiently, promoting enterprise agility and delivering sophisticated, real-time applications that could adapt to changing business needs.
- Enhanced Mobility and Centralized Manageability By promoting mobility across multiple locations, the system enabled the client to achieve better manageability of their operations. The robust applications provided a centralized management experience, facilitating round-the-clock monitoring and establishing consolidated departments. Additionally, the system enabled self-service and enhanced customer experience, making it easier for the client to manage their facilities and work orders effectively. This comprehensive solution improved operational efficiency and provided better visibility into business processes.
Real-Time Reporting and Actionable Insights
Integrated reporting modules offered granular visibility into work orders, maintenance timelines, and asset performance. This allowed stakeholders to act on real-time data rather than relying on historical reporting—leading to faster decisions and better resource allocation.
Security-First Architecture and Role-Based Access
With enterprise-grade security and role-based access controls in place, the platform ensured data confidentiality and minimized risk. Different users: admins, technicians, facility managers, could access only relevant features and information, ensuring operational integrity while maintaining system flexibility.
Seamless Vendor Collaboration Across Platforms
The system was purpose-built to improve coordination between internal teams and third-party vendors. With dedicated web and mobile applications for vendor admins and personnel, tasks could be assigned, updated, and tracked in real time—ensuring service-level adherence, faster turnaround, and reduced miscommunication.
Outcome
Providing results that exceeded the client’s expectations
“Partnering with Successive Digital transformed how we manage work orders across our properties. Their automated system streamlined our entire facility operations, reduced manual errors, and gave us real-time visibility into vendor performance. It’s made our teams more efficient and our tenants happier."
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