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Enhancing Operations for a Leading Multi-Vendor Management Platform
Created a fully customized marketplace solution enabling automation, increased profitability, and improved operational efficiency by 70%.
At a glance
Successive Highlight
100%
Inventory Management Automation Implementation
40%
Operational Efficiency Increased
About the Client
The client runs a leading multi-vendor marketplace solution that helps small and medium-sized businesses automate and streamline critical operations, such as vendor onboarding, inventory management, order splitting, product management, order fulfillment, shipping, and payouts. Their platform integrates with all major eCommerce platforms and provides several shipping solutions, including dropshipping, consignment, click-and-collect, and hybrid.
Challenge
The client operates multiple eCommerce stores and wanted a centralized platform where merchants can overview all operations, onboard vendors, and view the relevant commission details, and vendors can optimize inventory, manage orders, and complete the fulfillment process accordingly. They also wanted to automate the manually handled operations for these stores from a single application, reduce inventory management and order fulfillment costs, and improve the customer experience for both merchants and vendors.
Solutions Implemented
Conversing with thousands of farmers nationwide, we understood their necessary needs and built a multilingual smart farming solution using SaaS (software as a solution) that worked seamlessly on basic hardware technology and delivered real-time, on-demand information to farmers. Employing the latest technology trends, we eliminated the need for the middleman and helped farmers enhance their profits with factual and unfiltered pricing and crop management information.
- Mobile Application We developed a custom BigCommerce application that can serve as a centralized platform to manage multi-vendor operations and connect merchants, vendors, and end customers. The application helps simplify and automate order management, revenue model management, and end-to-end vendor setup where the client’s customers can easily connect with multiple vendors and manage real-time inventory, order splitting, shipping, fulfillment, and payouts.
- Login Panel We developed a customized login panel in the application, which provides a user-based dashboard that reflects real-time information for each user: store merchants (overall information, commission details, and vendor management) and vendors (inventory management, order management, shipping, and fulfillment).
- API Integration We also integrated BigCommerce APIs in the application to improve multi-vendor eCommerce operations, such as enhancing inventory management, product management, and categorization, automating order processing and fulfillment operations, and tracking shipping for eCommerce stores, suppliers, and vendors from a single interface.
Real-time Tracking
Our solution is designed to help our client’s customers focus on other critical operations while the vendor handles inventory management, product management, and order fulfillment. The application simultaneously updates the data for real-time tracking and seamless management.
Advanced Notification System
We built a real-time notification system within the application to keep all stakeholders—merchants, vendors, and customers updated on critical events such as new orders, inventory status, shipment updates, and payout confirmations.
Theme Customization
We also utilized the BigCommerce theme builder to modify and customize the theme and improve the experience for our client’s customers. We aimed to build a theme design that better aligns with our client’s brand image and resonates with their customers.
Outcome
Providing results that exceeded the client’s expectations
"Successive Digital helped us turn a complex multi-vendor eCommerce vision into a scalable solution. The application not only simplified vendor onboarding and real-time operations but also gave us the flexibility to grow without operational chaos. Their team’s deep understanding of BigCommerce and business processes made a huge difference."
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