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Utility Integrated Payment Solution Developed
An easy-to-use, comprehensive, cloud-based utility billing and collection management solution developed for the client. Reinvented utility bill management system that supports processing over 8 million payments annually, delivering over $1 billion in revenue to government clients and operating in 26 states.
At a glance
Successive Highlight
90%
Reduced error rate
80%
Increased operational efficiency
About the Client
The client is a leading provider of integrated payment and frictionless commerce solutions that help businesses accept and make payments, expedite money receipts, and increase operating efficiencies. The company processes payments across credit/debit cards, ACH, and checks, making it a top payment processing provider in the US. The client serves over 100,000 customers through over 2,000 key distribution partners focused on targeted, high-growth verticals such as healthcare, education, non-profit, government, utilities, manufacturing, and other B2B end markets.
Challenge
Our client sought to enhance their platform's onboarding experience for municipalities, private utilities, and citizens. They aimed to offer advanced billing and collection management systems, improve citizen engagement, and provide secure, intuitive digital commerce experiences.
Legacy applications hindered their progress, causing delays and operational inefficiencies. To address these issues, they planned to develop a modern web application, reducing onboarding time and empowering customers with seamless bill generation, collection management, and user-friendly features for citizens.
Solutions Implemented
Successive Digital helped the client launch its aspiring citizen engagement and utility bill payment solution, UtilityConnect. We helped them complete digital transformation through advanced consulting and development solutions. Our experienced team helped them switch to a modern digital ecosystem backed by the AWS cloud. We helped them leverage advanced technologies and processes, including Serverless architecture, Microservices, Containerization, and DevSecOps, to reduce the time, cost, and complexity associated with creating, scaling, and managing the application.
- Engaging Customer Experience Delivered Our solution included an intuitive portal for citizens to view and pay bills digitally. We also helped the client use multilingual capabilities to enhance convenience and engagement with the platform.
- Enhanced Electronic Payment Systems Successive Digital helped the client streamline their bill collection process by developing features for the system, such as autopay enrollment, enabled real-time payment or service-related notifications, and facilitated workflow for easier reconciliation of payment deposits. Overall, the client delivered improved digital efficiency for municipal customers.
- Scalable Platform Architecture We built the platform with scalability in mind, allowing the municipality to onboard more departments and services without disruptions or added complexity.
Accessibility Compliance
The digital portal followed accessibility standards (WCAG) to make sure all residents, including those with disabilities, could easily access and use the system.
Robust Data Security & Compliance
We ensured the platform met data privacy and compliance standards by implementing end-to-end encryption, audit logs, and role-based access controls.
Seamless System Integration
The portal was integrated with legacy systems and third-party gateways to ensure uninterrupted data flow and reduce manual effort for city staff.
Outcome
Providing results that exceeded the client’s expectations
"Successive Digital helped us turn our fragmented billing system into a seamless digital experience for our residents. Their team was proactive, responsive, and highly collaborative. Today, we’re not only collecting payments faster but also serving our citizens better."
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